Help and Support
TRAINING VIDEOS
Editing Timesheets (15 minutes)
Creating and Publishing Reports (11 minutes)
Creating and Editing Employee Records (7 minutes)
EMPLOYEE QUESTIONS
How do I login the first time?
How do I change my password?
How do I punch?
How do I transfer to different departments?
How do I submit a request for time off?
How do I manage my existing requests for time off?
How do I submit my timesheet?
I lost my login link, where can I find it?
Why is the time wrong on my login screen?
SUPERVISOR QUESTIONS
How can I find missed punches?
How do I change my password?
How do I edit a timesheet?
How do I approve a timesheet?
How can I manage timesheet approvals?
How do I run a report?
How do I create/modify a schedule?
How do I approve/decline requests for time off?
How do I adjust the employee info bar above timesheets?
PAYROLL ADMINISTRATOR QUESTIONS
How do I run payroll?
How do I add/edit an employee?
How do I add/delete a user?
How do I reset a user password?
How do I change an employee ID?
How do I reset an employee password?
How do I adjust accrual balances?
How do I re-open a locked timesheet?
How do I stop AutoPay after employment termination?
How do I add company holidays?
How do I manage unclaimed punches?
How do I adjust point balances?
GENERAL QUESTIONS
How do I create a login shortcut?
I am unable to log in, what should I do?
What web browser should I be using?
How do I take a screenshot?
How do I zoom within my web browser?
TIME CONCEPTS
How do I convert military time to standard 12-hour time?
What are the decimal equivalents of minutes? (Hundreths)
What is quarter hour rounding?
How does daylight savings affect timeclocks?
I need help understanding minute decimal totals